Privacy Policy for inHome Media Solutions Ltd (trading as inHome Tech Consulting)
How We Use and Protect Your Information
We take your privacy seriously. This page explains how we collect, use, and protect your personal information.
Privacy Policy
Last updated: 16/03/2026
inHome Media Solutions Ltd, trading as inHome Tech Consulting (“we”, “us”, “our”), is committed to protecting your personal information and being transparent about how we use it. This notice explains what data we collect, why we collect it, and the rights you have under UK data protection law.
If you have any questions about this notice or how we handle your data, you can contact us at:
Telephone: 0161 710 2055
Email: support@inhometech.co.uk
inHome Media Solutions Ltd
Registered in England & Wales
To provide our services:
– Names and contact details
– Website user information (including user journeys and cookie tracking)
– Photographs or video recordings
– Records of meetings, support sessions and decisions
For service updates or marketing:
– Names and contact details
To comply with legal requirements:
– Name
– Contact information
– Financial transaction information
To handle queries, complaints or claims:
– Names and contact details
– Purchase or service history
– Financial transaction information
We rely on the following lawful bases under the UK GDPR:
Contract
We need to process your information to enter into or fulfil a contract with you.
Legal obligation
We must process certain information to comply with the law.
Legitimate interests
We use personal information where it benefits you or us and does not override your rights. This includes:
– Providing and improving technical support
– Responding to enquiries
– Maintaining accurate service records
– Sending essential service updates customers would reasonably expect
Consent
For optional marketing or updates, we rely on your consent. You can withdraw consent at any time.
You have the following rights under UK data protection law:
– Right of access
– Right to rectification
– Right to erasure
– Right to restrict processing
– Right to object
– Right to data portability
– Right to withdraw consent
We respond to all valid requests within one month.
To exercise your rights, contact us using the details above.
– Customer contact details: kept for 6 years after your last interaction with us.
– Service records (including installation notes, support logs and project documentation): kept for 6 years.
– Financial transaction information (including invoices and payment records): kept for 6 years to comply with HMRC requirements.
– Website analytics and cookie data: kept for up to 26 months.
– Marketing preferences and consent records: kept until you withdraw your consent.
– Photographs and video recordings used for support or project documentation: kept for 2 years unless needed longer for project history.
– Complaints, enquiries and related correspondence: kept for 3 years after the issue is resolved.
– Contractual documents (including quotes, agreements and approvals): kept for 6 years.
If you would like more detail about how we determine retention periods, please contact us.
Data processors
Website hosting provider (UK/EU based)
They host our website and process technical information such as IP addresses, server logs and form submissions on our behalf.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue.
If you remain unhappy, you can contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint